We deliver within 2-3 weeks, not 12. Every sofa is made to order right here in the UK, so there are no warehouse delays or long overseas waits.

Yes. All our sofas include a 12 month manufacturer’s warranty covering manufacturing faults.

If you notice a problem after delivery, contact us as soon as possible and our team will assess it and arrange the appropriate repair, replacement or solution.

For extra peace of mind, eligible sofas can also be protected with optional 3 or 5 year cover against sudden accidental damage, including spills, stains, rips, tears and certain accidental damage caused by pets.

Terms, exclusions and eligibility apply. Normal wear and tear is not covered.

View full protection details

Yes,If you change your mind or don’t like the sofa while the delivery team is still on your premises, we’ll take it back for free. A collection fee applies for returning the sofa, which will be deducted from your refund. The fee varies depending on your location & size of the sofa

If it arrives damaged, we’ll arrange a refund and collection or send out a replacement ( no fee)

Many of our sofas are chosen for busy family homes, but fabric performance can vary by range and colour.

For extra peace of mind, you can also add optional 3 or 5 year product protection to eligible sofas. This can cover sudden accidental damage such as stains, spills, rips, tears, burns, dents and chips, including certain accidental damage caused by pets.

Cover does not include normal wear and tear, misuse, repeated damage over time, minor marks that do not need treatment or repair, or anything already covered by the manufacturer’s warranty.

View full cover details and exclusions

We’ve got you. You’ll get personal shopping support on WhatsApp not a call center. Tell us your space, style, or concerns and we’ll help you pick the perfect one.

Yes every sofa is handmade in the UK. That means faster delivery and better quality control.

We’ve got your back. Whether it’s a delivery issue or damage, we’ll sort it quickly. Just message your personal assistant, who’ll be assigned to you after placing your order, and she’ll take care of it.

Yes, selected sofas can be customised, depending on the design and fabric availability.

You may be able to:

• Choose a different colour or fabric, including one shown on another sofa
• Add extra seats or sections to make the sofa larger
• Order additional matching sections later if you need more space
• Remove sections from certain modular designs if your needs change

Changing to an available standard fabric or colour is usually free. Special fabrics or additional seating may cost extra.

Not every change is possible on every sofa, so message our team before ordering. We’ll check what can be made, confirm availability and give you the exact price.