Frequently Asked Questions
Find answers to common inquiries about our Luxury Furniture, Customization, Delivery Options, and More
Yes, if you order any corner piece or U-shaped sofa, they come unassembled in 2 or 3 pieces when delivered. This way, they can easily fit through an average door size and will then be assembled at your premises.
We deliver within 2 weeks, not 12. Every sofa is made to order right here in the UK, so there are no warehouse delays or long overseas waits.
Yes, all of our sofas come with a 12 month manufacturer’s warranty. If anything turns out to be faulty within the first 14 days of delivery, we’ll usually arrange a replacement straight away.
Delivery is completely free within Zone 1. If you live in a flat and need our team to carry your sofa upstairs (without a lift), there’s a small £20 fee. If you have a lift, or if the sofa can be delivered straight to your door, there’s no extra charge. You’ll see any fees clearly shown at checkout. And don’t worry if the £20 applies, you can simply pay it in cash to the delivery team on the day. That way it won’t hold up your sofa purchase.
Yes,If you change your mind or don’t like the sofa while the delivery team is still on your premises, we’ll take it back for free. If we have to arrange for the delivery team to collect it later, there will be a £70 collection fee.
If it arrives damaged, we’ll arrange a refund and collection or send out a replacement ( no fee)
Yes! Our sofas are designed for real homes durable, wipeable, and stylish. No more choosing between looks and practicality.
We’ve got you. You’ll get personal shopping support on WhatsApp not a call center. Tell us your space, style, or concerns and we’ll help you pick the perfect one.
We skip warehouses, showrooms, and fake sales. That lets us keep prices low without cutting corners on quality or delivery.
Yes every sofa is handmade in the UK by us. That means faster delivery and better quality control.
We’ve got your back. Whether it’s a delivery issue or damage, we’ll sort it quickly. Just message your personal assistant, who’ll be assigned to you after placing your order, and she’ll take care of it.
Yes, you can pick any style or shape of the sofa from our listings, and then choose any material or colour you like including the cushion fabric. Just drop us a message and we’ll be happy to help.