Sofa Bay Return Policy

At Sofa Bay, we want you to be completely satisfied with your purchase. If for any reason you need to return your sofa, please review our return policy below:

1. Return Eligibility
    •    You have 14 days from the date of delivery to initiate a return.
    •    The sofa must be in its original condition unused, undamaged, and without any tears or signs of wear.
    •    We reserve the right to inspect returned items before processing a refund.

2. How to Arrange a Return

To request a return, please contact us directly so we can assist you with the process and arrange the necessary steps.

3. Collection Fee
    •    A collection fee applies for returning the sofa, which will be deducted from your refund. The fee varies depending on your location.

4. Refund Process
    •    Once the sofa is collected and inspected, we will process your refund within 7-10 business days.
    •    Refunds will be issued via the original payment method.

For any questions or to start your return process, please reach out to us.